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Return Policy

Nepalese and Tibetan handmade Beads, Bracelets and Necklaces

Before you return the product, We would like you to understand how our products are made.

All our products have been Hand made/ crafted by Skilled Artisan of Nepal. Handmade products it self is the reflection of human imperfection but an attempt toward perfection which results in each product being unique and slightly different from each other including difference in cuts, color, irregular weave.

However, if you are not satisfied with your purchase for any reason we are happy to help you.

 

Please read below our return and exchange policies

Products that are eligible for Return can be returned within 7 Days of receiving the merchandise and in following conditions.
Items to be returned must be unused, and undamaged. Return items will only be accepted in their original packaging.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Refunds will be done only in the following cases :-
If the packages are lost in transit
In case the product shipped is the wrong item or not as per the order

 

Return and exchange eligibility

Store Credit- We will issue a credit voucher with lifetime validity against the returned item(s), which can be used for your future purchases.
Refund- Please note we do not refund money on any merchandise sold.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging..

 

Refunds are applicable if

Packages lost in transit.
In case the product shipped is the wrong item or not as per order.
Products that may have been damaged or defective or may have been sent by error will be fully refunded.
In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product within 48 hours of receiving your order. The Mokshabeads.com care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.Once your return has been authorized, we'd be happy to process your refund.

 

No refunds/exchanges in the following cases:

Incorrect or outdated delivery address including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.
Note: exchange and Refunds will only be made after we have received the returned shipment. Except if the package has been lost in transit.

In the event of your purchase arrives damaged, you should e-mail us a photo of the damaged product. This should be done within 24hrs of receiving your order. Mokshabeads team must receive an email at mokshabeads@gmail.com approve your return request. Once you request is received and approved.Products that may have been damaged or defective or may have been sent by error will be fully refunded.

Shipping address:

Moksha Beads

3120 D Turtle point drive,

Fayetteville, NC 28304

 


After we receive the return

Products that may have been damaged or defective or may have been sent by error will be fully refunded.
We aim to process all returns with in 1 week, if you have any questions about your return, please contact us at mokshabeads@gmail.com


Products that may have been damaged or defective or may have been sent by error will be fully refunded.
We aim to process all returns with in 1 week.

Nepalese and Tibetan handmade Beads, Bracelets and Necklaces